The Challenge

The delivery of effective and efficient public services is the hallmark of good government, yet there tends to be diminishing confidence and respect between the public service and the public world wide.

Pressure on the national and state budgets requires public services to do more with what we have, at a time of escalating costs, especially in the health sector. Leaders in the public sector and the public service systems need renewal and reform if they are to respond to the contemporary challenges of an ageing society, new technology, greater educational demands, climate change and the need to deliver fair, high quality services to the broad society. The public is looking for a new deal.

The challenge is how we can build meaningful and impactful engagement between services and their users in order to design and deliver better public services for all.

John talking to staff at O'Sullivan's Beach Child Care Centre